Trigger warnings: Mentions of death and sexual harrassment
Last year, she received a phone call. Kim Loida Degollado checked it, and it was from a Philippine migrant worker she knew was pregnant.
As the Filipino Counselor at the Siheung Migrant Service Center in South Korea, Kim Loida Degollado assists Filipino migrant workers assigned in Siheung. The pregnant Filipino woman who texted her that night was one of those.
“Ate (a word in Filipino language referring to an older female), my stomach is aching. I don’t know what to do…” the woman on the phone said. Loida asked if her husband was her. When they replied that they were together, she told them to go to the hospital and that she would meet them there.
As a Filipino counselor, one of her job’s responsibilities was this: accompanying Filipino migrant workers whenever they had to go to the hospital or the police. She acts as the translator for the migrant workers.
In an interview through ZOOM, Loida narrated one of the unforgettable experiences as a Filipino Counselor at the Siheung Migrant Service Center. Her answers were in Filipino and translated to English for this article.
She went to the hospital to accompany the Filipino couple, translating for them and the Korean doctors. However, she was not prepared for what came next.
The baby inside the woman’s womb came out lifeless.
And since the couple does not speak Korean fluently, Loida was the one who took responsibility for delivering the baby to the funeral parlor and the one who arranged the hospital forms and bills.
She cried a ton, days after. Even if the child is not her own, she felt like the child’s guardian because of the huge amount of time she spent arranging things related to the child.
“Why?” I asked. “What urged you to take responsibility for the child?”
She answered that because it was her job. “They both don’t know how to speak Korean [so], it would be my job to do it as the counselor.”
“How can you get by knowing that you may experience more things like this? Or much worse than this because of the job that you have?” I asked another.
“Because it’s not the worst thing that I have experienced,” Loida answered.
The most common migrant workers they assist in Siheung Migrant Service Center are the EPS workers. EPS or the Employment Permit System is a program established by the Republic of Korea in partnership with several countries in order for the Korean government to source people from those partner countries to safely work as factory workers in Korea. People who got accepted under the EPS are referred to as EPS workers.
One of the partner countries is the Philippines, where Kim Loida Degollado was born and raised. She first worked as a factory worker in Korea before the EPS was established, and in her work, she met her, now, Korean husband. And since the early 2000s, Loida’s been living in Korea for good. Even then, she never forgot her fellow Filipinos. She helps them in whatever way she can even before she got her job at the migrant center.
Now, at Siheung Migrant Service Center, she is the Filipino Counselor, assisting whatever the Filipino migrant workers may need. Other counselors like her at her workplace from different countries such as Vietnam, Uzbekistan, Thailand, Nepal, China, and Cambodia. Together, they all assist the migrant workers from their home countries.
There are two most common situations they deal with in their job as counselors. First is the unfair treatment or discrimination of Korean employers to migrant workers. Some Korean employers don’t follow the contract like their workers’ overtime pay and payment for the dormitory.
And the second situation that they commonly deal with is sexual harassment done by employers to the women migrant workers.
Many female Filipino migrant workers in Korea experience sexual harassment from their employers but go unreported for many reasons, as told by Loida. First, they are afraid to lose the job that allows them to earn 7x to 10x more than the minimum wage in the Philippines. Second, they are scared that the police will not believe them, given that they are foreigners.
Due to the numerous cases of sexual harassment that migrant workers experience from their employers or co-workers, the Korean government conducted several seminars for them about what they should do when someone has harassed/or is harassing them. The problem, according to Loida, was the seminars were in the Korean language.
One of the number one struggles of migrant workers is the language barrier. Even though EPS aspirants must pass a Korean language exam before working in Korea as factory workers, they still struggle with the Korean language.
“The people who attend the seminars lose interest because they don’t even understand. That’s why I hope the Philippine embassy creates these kinds of seminars for our EPS workers,” she shares, “It’s great if there are seminars at least three times a year because that would be a great help.”
Moreover, Loida receives many calls and messages from migrant workers asking how to register for certain services or fill up or renew forms because most sites are written in Korean. If they switched the website language to English, the translation would be inaccurate and harder to understand. Noticing this common problem, she started creating tutorial videos in her Youtube channel, Loi D Vlog, dedicated to Philippine EPS workers who need assistance registering for certain services or filling up forms in Korean. All in the Filipino language. This also makes sure that even Filipino migrant workers in other cities in Korea can access this information and not just those Filipinos she assists in Siheung.
One of the hardest parts of her job as a counselor for Philippine migrant workers was feeling helpless. As a counselor, she can only do so much, from translating, assisting them in taking action against unfair treatments, to accompanying them to the hospital/police. Sometimes, the best thing that she can do is listen to them as they share their struggles in their work.
“In the past, I used to bring all my problems from work to my home. I kept thinking, ‘how can I help them?'” she recalls, “It was really hard because you feel like you are the only person who can assist them. You want to fix their problems, but you can’t do anything. Sometimes, the only thing that you can do is to cry.”
“All of us [at work] get sick due to overthinking.” she continues, “But almost four years of working here, I learned now how to set up boundaries. If I am at work, I would think of what to do, but after I leave? I leave it at work as well. You can’t bring the problems at your work to your home, and you can’t bring the problems at your home to your work.”
At first, even when she’s at home or on her rest days, she answers her phone, which she now admits is wrong. Her mental health and taking care of her own family are also important.
But there came a time when Loida’s mental health went spiraling after an incident of an EPS worker.
She shared that the worst experience in her job was when she had to be the one to video call a wife of a Filipino migrant worker. The latter died due to an accident at the factory he was working at. A machine containing gallons of hot water exploded and ended upon him, and he died due to it. Loida was the one who went to the morgue carrying a smartphone where the wife of the man was on a video call. She showed the man’s burned body to his wife, meaning she also had to see it. She could not sleep for more than a month after it.
“How can you keep going at your job? Even after experiencing that?” I asked.
“I got used to it,” she answered. Although it took time for her to be able to sleep properly without it hunting her mind, she still kept going.
And what kept her going?
Whenever an EPS worker that she assisted arrived back in the Philippines after they had finished their contract and sent her a picture together with a thank you. Or when an EPS worker sends her their vaccination photo with a thank you because she assisted them during registration.
“Whenever EPS workers are going home [back to the Philippines], before they board the airplane, [they would message me], ‘Ma’am, I am now boarding the plane. Thank you very much.’” She shares, “That’s when it got me thinking that I would still do this job even if I am tired. It’s not that important, but their thank yous are a big thing [to me]. That’s what makes me happy.”
“They don’t even know that we struggle a lot,” Loida answered when asked what the Korean government does to aid the struggles in their work or for migrant workers. “Every December, people from city hall talk to us and ask what are the problems that the migrant workers are facing. But that’s it. Only questions.”
“Meaning, they don’t have concrete plans on how to deal with those problems?” I followed up.
“Yes.” she agreed. “But I also understand that it’s not easy to make laws or enact changes.”
One of the things she wishes is to allow EPS workers to pick jobs finally. Employers pick EPS workers depending on their exam results, skill test, and gender. In other words, EPS workers do not choose what industry they will work in as factory workers. Some are unlucky to be working in a factory that involves carrying large materials, which end up in them going back to the Philippines even before their contract ends due to how hard it is. But most remain even when, on most days, their bodies couldn’t take it. They endure it. For their families.
“What I wish to happen is for the EPS workers to be given a chance to seek their own factory work. That whenever they struggle with the factory work that they were assigned in, they don’t have to beg their employers to switch to other factories [where their bodies can take in the work].” she says, “Because there are EPS workers that are enduring the work [even if their bodies can’t handle it]. However, some just go back home to the Philippines. There are cases of people who breach their contracts because they can’t handle the work anymore.”
“These workers work hard, so why can’t they let the workers have the freedom to change jobs to where they are more comfortable?”
Currently, Loida lives in Korea with her Korean husband and their children. She had seen a lot of things in just nearly four years of working at Siheung Migrant Service Center, but she continues to keep going. In the end, she hopes that the life of migrant workers in Korea will be easier and their problems addressed. She’s in it for the long run. She will continue to aid her fellow Filipinos in Korea until the end of their contracts and help them safely return to the Philippines.
“Think about your reason why you are here. There are many reasons why Filipinos join the EPS. The main one is for them to earn money for their family. So that’s what you should always think of.” she advises current EPS workers in Korea, “And just because you are here to earn money for your family, it does not mean that you will ignore the unfair treatment and discrimination of your employers. You have to seek help. You are here for your family, not for the Koreans. And you do not owe any debt to your employer or the company that gives you a salary because you work hard for it. That is what I always tell them.”